Online Warranty Request Form -

New Homes by Houston Builder, Gateway Homes

Because we are proud of the homes we build, and because we believe you deserve the best from your home builder, Gateway Homes offers a 10-year structural warranty on all new homes. At Gateway Homes, we build quality homes that are made to last but we recognize that even the best homes require maintenance.

Please understand that all warranty work is performed during normal business hours Monday through Friday, between 8am - 5pm and that it is necessary for an adult to be on the premises to allow admittance for all repairs. Warranty requests are processed in the order in which they are received. Emergency request are given first priority.

If you have an emergency after business hours, use the emergency contact numbers you received at your New Home Orientation meeting, to contact the appropriate contractor or utility company directly. Please follow up with a call or e-mail to our Warranty Department the next business day.

To submit a request for warranty service, please provide us with the information requested below and expect a Gateway Homes Warranty Service Representative to contact you within one business day of receipt of this request to discuss your concerns.

Fields marked with an asterisk (*) are required.

Warranty Request
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